FAQs

Welcome to the Infinite Emporium FAQ page! Here, we’ve answered some of the most common questions to help you have a smooth and enjoyable shopping experience. If you don’t find the information you need, feel free to reach out to us for assistance.

1. What products do you sell?

At Infinite Emporium, we offer a curated collection of premium products, including:

• Perfumes: A wide range of fragrances for every mood and occasion.
• Leggings: Comfortable, stylish, and versatile leggings that are perfect for any activity.
• T-Shirts: Soft, high-quality t-shirts in a variety of designs and styles.
• Trousers: Trendy and comfortable trousers for both casual and formal occasions.

We’re constantly updating our inventory with fresh styles, so check back often!

2. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your shipping address. Please note that customs duties and import taxes may apply to international orders, and these charges are the responsibility of the customer.

3. How long will it take for my order to arrive?

• Standard Shipping (US): 5-7 business days
• Expedited Shipping (US): 2-3 business days
• International Shipping: 7-14 business days, depending on destination

Please note that these are estimated delivery times. Actual delivery may vary depending on factors like weather, holidays, or customs delays.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the U.S. For orders under $50, a small standard shipping fee of $5.99 applies.

5. How do I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website for real-time updates on your delivery status.

6. Can I change or cancel my order?

Once an order is placed, it is processed immediately to ensure timely shipping, so we are unable to modify or cancel an order once it's been submitted. However, if you notice an error in your order, please reach out to us as soon as possible, and we will do our best to assist you.

7. How do I return or exchange an item?

We want you to be completely satisfied with your purchase! If you're not happy with your item, you can return or exchange it within 30 days of receiving your order. To initiate a return or exchange, please visit our Returns & Exchanges page for instructions.

Items must be in their original condition and packaging to be eligible for a return or exchange. For more details, please refer to our Returns & Exchanges policy.

8. What if my order is damaged or lost?

We take great care to ensure that your order is packaged securely. However, if your order arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and either replace your item or issue a refund if necessary.

9. Do you offer discounts or promotions?

We occasionally run promotions and offer special discounts to our loyal customers. To stay updated on the latest offers, sales, and new arrivals, be sure to subscribe to our newsletter or follow us on social media.

10. Are your products cruelty-free and sustainable?

At Infinite Emporium, we are committed to sustainability and ethical practices. We carefully select our products from manufacturers who prioritize cruelty-free processes and environmentally responsible materials. We’re continually looking for ways to improve and reduce our environmental footprint.